Shipping & Return
We process and send orders during our main service hours, Monday to Friday, from 9:00 am to 15:00 pm CET. Orders which are placed out of this time will be processed on the next following working day.
All deliveries are handled by our shipping partner DHL.
DELIVERY TIMES & COSTS
As soon as an order is made and the payment has been received and authorised, we try our very best to ship your item(s).
Please note that we are stating the estimated delivery time, and Arsha Jewellery cannot be held accountable for any third party delays.
Estimated Delivery time and costs:
Germany : 4,99 Euro ( free shipping on orders above 120 Euro) - within 3 working days
Europe : 13,99 Euro - within 5 working days
International: 19,99 Euro - within 14 working days
Please note that any additional fees, duty and custom taxes in the country of destination are your responsibility. Customers are advised to check this prior to placing an order with us.
Whether you're buying a bangle, a necklace or a gift for a new baby, we want the packaging to show how much care you’ve taken in choosing the right gift. Even the tiniest of gifts from Arsha Jewellery is beautifully hand-packed in our exclusive branded boxes.
Your gift is then either wrapped in the Arsha Jewellery Satin cover or tied with ribbon and
sent off to either you or a loved one.
TRACK YOUR ORDER
As soon as we have shipped your order you will receive an e-mail with the DHL tracking number. You can check the status of your order 1-2 hours after receiving the e-mail using the link provided.
RETURNS & REFUNDS
If pieces are not made on special order we can offer a full refund provided you get in touch within 14 days of placing your order (within 7 days for Sale items) via email on firstname.lastname@example.org where we will explain the return procedure to you. Please note unwanted item(s) have to be returned undamaged, unworn and in their original packaging. please allow 5-7 business days for your return to be processed and credited to the original form of payment.
Original shipping charges are non-refundable.
Please bear in mind that due to the hand made nature of our jewellery, items may very slightly be different to the ones shown in the photographs. We strive to display and describe items as accurately as possible as well as showing the colours of our jewellery at their best, however as computer screens vary, we cannot guarantee the full accuracy of any colour.
Contact Phone Number: +49 40 35733866
Contact Email: email@example.com
Mailing Adress: Robert-Koch-Stieg 7 , 20249 Hamburg, Germany